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Privacy Policy

Privacy Policy

Personal Data Privacy Policy

 

1, personal data collection information

In the following text, we will inform you about the handling of personal data when using our website. Personal data refers to all data that can be associated with you personally, such as name, address, email address, user behavior, etc. In this way, we hope to introduce our processing procedures to you and at the same time comply with our legal obligations, especially the EU General Data Protection Regulation (GDPR).

1.1 personal data

The data controller, in accordance with Article 4(7) of the GDPR, is [Muzhihome Technology Co., Ltd., contact information cora@muzhihome.com, domain https://muzhihome.com/].

2, processing of personal data when visiting our website

When using the website for informational purposes only, i.e. simply browsing without registering and without providing us with any other information, we will process your personal data that is transmitted to our server by your browser. The data described below is technically necessary for us to display our website to you and to ensure its stability and security, and therefore must be processed by us. The legal basis is Article 6(1) of the GDPR.

  • IP address
  • Requested date and time
  • Requested content (page visited)
  • Amount of data transferred per time
  • Browser

3, other functions and offerings of our website (https://muzhihome.com/)

3.1 Overview of various services

In addition to the use of pure information, we also provide various services for your use (such as account registration, purchasing goods). We use other functions to facilitate sales (such as payment method selection) and analyze or promote our products and services. There are more detailed introductions in sections 4 and 5. For this, you usually need to provide further personal data, or we will process this further data to perform the corresponding services. The above data processing principles apply to all data processing purposes described here.

3.2 Use an external service provider

In some cases, we use external service providers to process your data (such as payment service providers, transportation companies, please refer to sections 5 and 6 below for more information). We carefully select these service providers and supervise them to ensure compliance with our instructions.

3.3 Further third party involvement

In addition, if we provide promotional activities, competitions, contract signing, or similar services with our partners, we may transfer your personal data to third parties that have not been mentioned in this privacy policy. Depending on the service, your data may also be collected by partners themselves. When you provide data or in the description of related services, we will provide more detailed information.

3.4 Third parties outside the European Economic Area

If our service provider or partner is located outside the European Economic Area (EEA), we will inform you of the consequences of this situation in the description provided.

4, processing of personal data when you contact us or register an account with us

When you contact us via email or contact form, the data you provide (such as your email address, name, and phone number, if applicable) will be stored by us for the purpose of answering your questions. When you register a customer account with us, we will only collect information that you voluntarily share with us.

This data may include:

    • Your first and last name, and possibly your title or nom de guerre
    • Login data: Your email address and a password of your own choice
    • Your contact details such as your name, postal address, telephone number, fax number, email address
    • Any other information you may share with us about your person and interests

5, processing of personal data when purchasing from us

5.1 Shopping information

If you order products from our online store, we will collect your shopping data. Depending on the type of purchase and processing status, shopping data may include the following information:

      • Product details (name, price, model, etc.)
      • order number
      • Shipping and billing address
      • Shipping and payment status, such as "completed" or "shipped"
      • Purchase-related messages and communications (such as complaints and customer care messages)
      • Return status, such as "In Progress"
      • Information related to the service provider (e.g. tracking number for courier services)

5.2 Payment details

We offer various payment methods, especially [credit card] and [PayPal]. In order to process payments, we collect the payment details you provide. We also obtain further payment details from external payment service providers and credit institutions for the purpose of processing payments and conducting credit checks. We only forward the necessary information to the payment service providers for payment processing.

Payment details include:

      • Billing Address
      • Preferred payment method
      • IBAN and BIC or account number and sort code
      • Credit card details

Payment details also include other information directly related to payment processing and credit checks. For example, if you use PayPal for payment, this information also includes the identification information provided by external payment service providers, such as your PayPal ID.

6, Cookie

6.1 General information about cookies

We may use cookies, tags, web pixels, and similar technologies to automatically collect information about our services. Cookies or tags are code snippets that allow our technology partners to collect information that cannot usually directly identify you. If required by law, we will obtain your consent before using cookies or other tracking technologies.

The information in this section describes our use of cookies and your ability to control the use of cookies for advertising purposes. As described below, we will not use cookies or similar tracking technologies to process your personal data unless they are necessary cookies or you have made a choice (i.e., consented) through our website's cookie banner or consent manager. You can withdraw your consent or update your preference settings at any time by clicking the "Manage Cookies" link at the bottom of the website.

6.2 Cookies

Cookie is a small web page file that is transmitted to the hard drive of your device by a website or supplier through your web browser, allowing the website or supplier's system to identify your browser and remember certain information. In general, we use first-party and third-party cookies for the following purposes: to ensure the normal operation of our services; to provide a secure browsing experience during your use of our services; to collect passive information about your use of our services; to measure your interaction with our marketing activities; to help us improve our services; to remember your preferences for your convenience.

We use the following types of cookies on our services:

Required cookies:These cookies are very important because they allow you to use our services. For example, necessary cookies allow you to access secure areas of our services. Without these cookies, certain services will not be available. These cookies do not collect information about you for marketing purposes. Such cookies are essential for the normal operation of our services and cannot be disabled.

Functional cookies:We use functional cookies to remember your choices in order to provide you with enhanced functionality and personalized content services. For example, these cookies can be used to remember your name or preference settings on our service. We do not use functional cookies for online marketing targeting. Although these cookies can be disabled, it may result in reduced functionality when using our service.

Performance or analytics cookies:These cookies collect passive information about how you use our services, including the web pages you visit and the links you click. We use the information collected by these cookies to improve and optimize our services. We do not use these cookies for online marketing targeting you. You can disable these cookies following the instructions below.

Advertising or targeting cookies:These cookies are used to make advertising messages more relevant to you. Their functions include preventing the same ad from appearing continuously, ensuring that ads are displayed correctly by advertisers, and sometimes selecting ads based on your interests. Our third-party advertising partners may use these cookies to create your interest profile and provide relevant ads on other websites. You can disable these cookies following the instructions below.

6.3your choice

You can manage browser cookies through your browser settings.

Most browser's "Help" function will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies altogether, and when cookies expire.

If you block all cookies on your browser, neither we nor the third parties will transfer cookies to your browser.

However, if you do this, you may need to manually adjust some preferences each time you visit the site, and some features and services may not work.

6.4 web pixels

In order to understand the success of our marketing activities or other objectives of our services, we sometimes use conversion pixels. A conversion pixel is a short code that sends us a signal when you click on a specific button or visit a specific page (such as a thank you page after completing the subscription process or filling out a form). We also use web pixels to analyze the usage patterns of our services. Using pixels allows us to record the specific devices, browsers, or applications that access specific web pages.

6.5 analyze

We may use third-party service providers to monitor and analyze the usage of our services. Currently, we use Google Analytics. Google Analytics is a website analytics service used to track and report website traffic. For more information about Google's privacy practices, please visit the Google Privacy Policy webpage:https://policies.google.com/privacy?hl=en。Google Analytics exit browser add-on allows visitors to prevent their data from being collected and used by Google Analytics. For more information, please refer to:https://tools.google.com/dlpage/gaoptout.

6.6 behavioral remarketing

We also use remarketing services to show you ads on third-party websites after you have visited our service. For this purpose, visitors are grouped based on certain actions on our service, such as visit time. This allows us to understand your preferences and show you personalized ads when you browse other websites within the Google advertising network.

We use the following tools and services for these purposes:

  • Google AdsRemarketing services:Provided by Google. You can accessGoogle Ads settings pageopt out.
  • Bing Ads:The service is provided by Microsoft Ireland Operations Limited. For more information on how Microsoft handles your information, please read.Microsoft Privacy Statement.
  • Facebook Ads:We may show you interest-based ads when you use Facebook. You can visit the Ad Preferences page on Facebook to make relevant settings.

6.7 Other tracking technologies

In addition to cookies and web pixels, we may also use other tracking technologies to collect data about you.

Clickstream data:We may collect clickstream data, including the domain name of the service that provides you with internet access, your device type, IP address, browser type and version, operating system and platform, web pages browsed, and access time.

Javascript:Our website pages may use Java scripts, which are embedded code snippets in websites and applications used to facilitate various operations, including speeding up the refresh rate of specific functions or monitoring the usage of online components.

Entity tag:We may use entity tags in the HTTP code mechanism to store part of the content in the browser to speed up website performance.

HTML5Local storage:We may use HTML5 local storage, which allows data to be stored in your browser to be retrieved when the website is revisited.

6.8 do not track signal

Some internet browsers, such as Internet Explorer, Firefox, and Safari, include the functionality of transmitting "Do Not Track" or "DNT" signals. As there is currently no universally accepted standard for "DNT" signals, our website does not currently process or respond to "DNT" signals.

6.9 location information

You can adjust the settings of your device so that it does not send us or third parties information about your physical location. You can disable location services in your device settings or modify preferences and permissions in your mobile device or browser settings to deny certain websites or mobile applications access to location information.

7, transfer data to third parties

7.1 Transfer only where permitted by law

We will only forward your data if it is permitted by German or European law. We work closely with certain service providers, such as in the field of customer support (e.g. hotline service providers), technical service providers (e.g. operating computer centers), or logistics companies (e.g. postal companies, such as [Please fill in the name of the logistics company you cooperate with]). These service providers can usually only process your data on our behalf under specific conditions. When we use them to process orders, service providers can only access your data within the scope and time required to provide the relevant services. If you shop with our partners, we will forward specific shopping data about you (such as your name and delivery address) to the partners so that they can send you the ordered goods.

7.2 payment service provider

We offer different payment options, such as prepayment, credit card payment, PayPal payment, and invoice payment. For this purpose, payment data may be transferred to our cooperating payment service providers. You can find more detailed information about how payment service providers handle personal data in their privacy policies.

7.3 Logistics company

We cooperate with external logistics companies (for example, please enter the logistics service provider we cooperate with and provide a link to their privacy policy) to deliver orders. These logistics companies will receive the following data to fulfill the relevant orders:

  • Your Name
  • your shipping address
  • If this is used, your postal code (if you want your order to be sent to a DHL parcel depot)
  • If this is used, your email address (if the logistics company wishes to inform you of the estimated delivery date by email)

7.4 authorities and other third parties

If we are obligated or for the purpose of prosecution according to official or court decisions, we will, when necessary, transfer your data to prosecuting authorities or other third parties.

8, data saving and deletion

If you close your account, we will delete all data stored by us related to you. If it is not possible to completely delete your data due to legal reasons, the relevant data will be blocked from further processing. If data is blocked, technical and organizational measures will be taken to ensure that only a few employees can access the relevant data as needed, and only for specific purposes (such as tax audits). Blocking will occur in the following situations:

  1. (A) Your order and payment details, as well as other detailed information, are usually subject to various legal obligations for retention, such as those stipulated in the Commercial Code and the Tax Code. The law requires us to retain this data for up to ten years during tax audits and material audits. Only after this period can we finally delete the relevant data.
  2. (B) Even if your data is not subject to any legal retention obligations, we may choose to temporarily block deletion and initiate blocking where permitted by law. This situation is usually used when we may need to use the relevant data for further contract processing, litigation, or legal defense (for example, in complaint cases). The duration of the blocking is mainly determined by the statutory limitation period. After the relevant limitation period expires, the relevant data will ultimately be deleted.

According to the law, if the data is anonymous or pseudonymous, and deleting it would exclude or seriously hinder scientific research or statistical purposes, then deletion can be waived.

9, How is my personal data protected?

We use technical and organizational measures to protect our systems. When it comes to your orders and customer login, we use SSL encryption (Secure Socket Layer) to securely transmit your personal data.

10, your rights

As a data controller, you have the following rights with respect to personal data related to you:

  1. (A) Right to information
  2. (B) Right to Correction or Deletion
  3. (C) Right to restrict processing
  4. (D) Right to object to processing
  5. (E) Right to data portability
  6. (F) Right to withdraw consent (if consent is the basis for data processing)

10.2 information request

To ensure that your data is not disclosed to third parties during an information request, please include sufficient proof of identity with your request.

10.3 Withdraw consent

If you have already agreed to the processing of your data, you can withdraw this consent at any time. Such withdrawal affects the legality of the processing of your personal data after you have expressed your withdrawal to us. The legality of the data processing before your withdrawal is not affected.

10.4 Raising objections to processing based on the balance of interests

(A) If we process your personal data based on a balance of interests, you have the right to object. If the processing is not necessary, especially in cases unrelated to the performance of your contract, we will provide explanations in the respective functional descriptions below. When you exercise such objection, please explain why we should not process your personal data in the manner we have done. After you have raised an objection, we will review the situation and either stop or adjust the data processing, or present you with compelling legitimate grounds for continued processing.

(B) Of course, you can always object to the processing of your personal data for advertising and data analysis purposes. The best way is to contact us using the contact information provided above to exercise your right to object to advertising.

You have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data. The powers of the supervisory authority depend on the location of the data controller's registration. However, you can contact any data protection authority in any member state of the European Union, especially the authority in your place of residence, and they will forward your complaint to the relevant authority.

11, changes to privacy policy

Further improvements to our website or changes required by legal regulations may require changes to this privacy statement. Therefore, we encourage you to regularly read this privacy statement.

12, data protection officer

You can passcora@muzhihome.comContact our data protection officer.